Where is GDPR policy?

Cloudways urgently needs a GDPR policy to comply with European regulations which will take effect May 2018.


Hi @bc173

Thanks for sharing this and to let you know we are already studying this and see how it will change and impact our current policies. We will have it in place before the regulation goes into effect.

Thanks again.

  • Ahsan

Hi @ahsan.parwez,

What will be available to the users to help them comply with these regulations?

For instance: will there be options for encryption at rest for the database and file system?

Kind Regards,


Hi @cc278

We are currently drafting and taking help of an expert in this regard. There is no ETA on when we will announce the new policies but we are aiming start of February to announce the changes.


  • Ahsan

Good to hear there is work in progress! It is absolutely crucial for several of our clients that this is resolved.

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Yes, it is also crucial for a company like us. We are working out the details and we will have new policies in place before GDPR is in effect.

Hello Ahsan

any news on this so far. Clock is ticking … :slight_smile:

Can we expect that you cover the underlying services (VULTR, DO, etc) and we only need an GDPR-related processor contract with you? Will there be an automatic way to get that per system or per account (e.g. similar to Mailchimp: https://mailchimp.com/legal/forms/data-processing-agreement/ )?


+1 This needs to get resolved ASAP.


It’s nearing the end of March next week, Ahsan.

Is there any news on GDPR for Cloudways?


+1 Atleast give us an update on the matter please

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So are there any updates? We need a GDPR compliant policy and a related data processor contract with Cloudways due the nature of a full managed hosting solution. Otherwise we’ll have to take down our own and customer handled Cloudways hosted & managed servers. That would be a shame, because we really like the services you provide for us and our customers.

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Hi @hoefs @yordi @nicksanderos,

We have our GDPR policy almost worked out, we have also consulted with some firms about drafting the policy and we will have it in place before 25th May.

Not far off now and we need to provide assurance to our customers or as @hoefs said, would have to move our business elsewhere. Surely most of your GDPR policy would be based on your suppliers - so for us, all our hosting is on Digital Ocean servers in the UK. We can’t show Digital Ocean’s policy to them as our contract is with you and not DO. Looking forward to seeing it really soon!

First raised this issue November 2017. We are 4 months later and still nothing…

Lets hope you guys have this policy in place in time. Please do as we absolutley love CW

Hi @dev1 @bc173 @info6 ,

Thank you for reaching out about our current GDPR compliance status. At Cloudways, we have always honored our users’ right to data privacy and protection. Cloudways has a dedicated internal team made up of cross-functional stakeholders overseeing Cloudways’s GDPR readiness and we are in process to become GDPR compliant before the deadline of May 25, 2018.

We at Cloudways understand how important GDPR compliance is to your business. In the next few weeks you would be receiving several email/notifications from Cloudways informing you about the changes we have made in accordance with GDPR and also to take your consent.

Once we send out our new versions of policies and request your consent, we would be available to answer any queries you may have regarding our policies.

Any updates on this? I want to change hostingproviders of a couple of customers located in the EU to Cloudways, but it really needs to be GDPR compliant …

It’s three weeks before the deadline, Cloudways.

You guys really do need to put something in place pretty sharpish.

Can’t believe how long it’s taking. Especially as Cloudways is a company based in Malta (inside the EU!).

Well. I need to know whether Cloudways saves IP of our visitors, and if it does, I should be allowed to delete them. IP is a personal identification information and it must be deleted if requested by our readers.

When the policy is available, please e-mail a note to all your customers. Just a friendly reminder :).