Very frustrated

Is anyone else having trouble getting timely support from Cloudways?

I asked for assistance adding an IonCube loader (because we don’t have the authority to do this ourselves) last week. This is a five-minute job that has been escalated (not sure to whom) and still hasn’t been resolved.

Very frustrated and very interested in looking for alternative provider.

I am waiting 4 month for a solution.
I have done several different request about the same subject:
I have an ad partner and I need their IPs whitelisted. Looks simple no?
My site is unviable without ads.