Guys, I am thankfull for the support I received, but what is going on in the last 3 - 4 monts is unacceptable. It takes ages to finally get a relply on live support. Waiting sometimes 5-20min and I constantly needs to remind the support tech to assist. This was never like this. This is upsetting my clients, who I referred to cloudways over the last couple fo years also. It takes on average a full hour for a simple request.
I was once told by a support tech he is busy with other chats also? How can you be busy with multiple customers at the same time. its just plain rude.
Something needs to be done or I need to look at alternative options.
Come On this is not the service I am used too.
PS. This the customer’s account,