All my sites were down for 12 hours. Zero notification from Cloudways, zero status notification on dashboard.
The only way I knew this is because uptime robot is monitoring my sites.
Contacted Cloudways tech support. They had me waiting for an entire hour on the online chat window without a single word of feedback, in spite of repeated attempts to get updates.
Magically, sites start working after one hour. Tech support person lets me know that he’s been reading the logs and everything is fine on his end and the sites were working fine. No answers. No explanations. The arrogance is blinding.
I’m happy to share transcript with anyone who wants to read it.
Support is completely unacceptable.
Would it have done any good to have fail-over if no failure is detected?
Not sure where to go at this point, but feeling very unhappy here. They were great for one year, now it’s headed downhill. I’m sure this won’t be the last time it happens. This is how the downhill trend starts. Been there.
Good luck to anyone else out there. Please share your story so everyone knows what’s going on.