Cloudways does not offer a way to add a PTR record / reverse dns. This is getting my site blacklisted.
Have you checked your site to see if it is blacklisted?
This is a feature that has been asked for, for a number of years, but still not response. DNS blacklists are a serious thing and can ruin your email deliverability. This is a much bigger problem than most people are realizing. Lets demand this from Cloudways - in a nice way of course.