New standard, advance and premium support is public now. You can find more details here https://www.cloudways.com/en/support.php
As we can see, we have
- Free package
I am in Cloudways for more than 3 years and I was one of the lucky one to see their awesome support back in the days. What do you think will happen now?
One of my biggest concerns is the “Server Error Investigation” from the linked page. In specific, it mentions
We’ll collaborate with your team for deeper investigation of common server errors (500, 502, 503, etc).
The last year, I had a lot of errors that in the end, proved to be “server” related and all were fixed by changes in server settings that we don’t have access. Does this mean that we won’t be able to fix those kind of errors, unless we pay for advance support? Because, if the standard support doesn’t investigate to find the cause of the error, how they will know that it is the server and not the app?
Well, what do you believe about those changes?