This will be a little winded post but I am running out of options.
I had 1 server with 2 WordPress multisite installs. The first multisite has 3 websites which all are just personal little blog type sites of mine with 2 of the 3 in maintenance mode and the 3rd getting very little traffic. The second multisite has 4 websites with 3 in maintenance mode and the 4th a local non-profit site which gets very little traffic.
My bill is typically around $24. I get my monthly email that the bill is ready and look at it to see a bill of $306.78. As you can imagine I was in shock as I see a line item of $274.04 for Bandwidth Charges. I just couldn’t figure out why or how I could have used so much bandwidth with the few sites I have. I immediately connected to support via Live Chat. The first person couldn’t see why I was using so much bandwidth so they sent me to a second person who said I needed to hire a developer to look into this. I said that was unacceptable so they sent me to a third support person. He was able to look more at the logs and say that somehow it was recording that I used over 29TB of bandwidth. I could not find a source, a reason or anything why which makes me think maybe an error but I just don’t know. He said he would enable some kind of logging or software or something that would capture more details and try and see what was going on. He said this would take some time to capture stats and that he would request billing to put the bill on hold for the time being. I think, great, thank you. That was August 1st.
August 2nd I get an email from a Customer Success Manager checking in to see how things are going. I replied back with detailed information on what was going on and to see if he could check on the status. I didn’t hear anything from him or support the rest of that week so on Monday, August 7th I sent the manager another email asking if he found anything and what was going on.
I didn’t hear anything back until today August 9th and it wasn’t what I was expecting at all. I get an email that said your billing exemption is over, your servers are stopped and will be deleted in the next 24 hours. To avoid inconvenience kindly pay the dues. I just threw my arms in the air in absolute disbelief.
I have copied backups in case everything is deleted but this whole thing is just crazy. I loved Cloudways up until this but should I just pack it up and move to a different service?
So if you made it this far and read all of that what do you think?