My server 6 hours down


#1

incredible, my server is down from 10 am to 4 pm


#2

How do you get back from the situation.


#3

My server got network isolated due to a digital ocean hypervisor problem, what is unacceptable monitoring from digital ocean and cloudways didn´t work properly so i had to contact cloudways support and after 7 hours the server got up.

This is one of the reason i will never put here any of my production servers.


#4

Where do you put your production servers then. Got any tips?


#5

Your server was down from Upstream provider’s end and we were continuously in coordination with them to resolve this issue.


#6

Cannot be accepted a server is down for six hours and either cloudways or upstream provider monitor systems don´t alert technical team to take actions, learn to be proactive and not reactive if you want to be considered a value provider.


#7

For reliability and business continuity we use Amazon and OVH.


#8

Mission critical websites need colocation and a fallback strategy. Stuff happens- not just at Digital Ocean/Cloudways.

Being proactive could be using as simple as adding your own 3rd party site monitor as a backup to the provider’s.