More than 5 days & Promo code still not active

Ask for General support here.

First of all my request for a promo code was finally replied after more than 15 days, and I selected my promo code time from the options they gave.

after 2 days I sent them a mail about the issue but no reply

And today is 20th and still, it’s not working
Today

I don’t know what’s wrong with it. My so many clients are waiting for the promo code but it’s not working, I even announced about it a day before it was supposed to be activated but it didn’t and I think I already lost some clients, as well as they, think I was lying… and I am not able to upload more than one pic as where here to show more proofs…sigh