TLDR - basically support kept pushing the blame and said it was my problem despite me using their WP plugin. Also, I keep a copy of the migrated site on the old host and they worked perfectly
I migrated a few sites from Flywheel to save cost. This was done via Cloudway’s WP plugin.
Immediately I am unable to install ANY plugins on CW. Support promised they are taking this seriously and flagged my issue as high priority.
BUT every time an email is sent to them, a new support staff replies it.
It would be fine if they solved this issue but NOOO.
They blamed the PHP, my developer, the plugin and every support staff kept repeating and asking the same questions where answers could have been found in the thread.
Obviously, something in the process of migration broke the sites but CW refused to acknowledge the problem and pushed the blame to me.
Their support is very low level and simply do not care even though the issue lies with them.
So you can expect zero support or service from CW if you are hosted with them. Good luck.
PS. if any of the management actually reads this - please reference [#314505]