I’ve been going back and forth with support via ticket system, but the feedback hasn’t been very helpful, so I’m trying here hoping someone might have ran into the same situation before…
I have a digital ocean server with a few “custom php” apps that use php mail() to send transactional email.
I want to setup Mailgun for SMTP relay, but since the server is hosting multiple websites and I can’t use multiple Mailgun credentials per server, I’m assuming I should use the sandbox account Mailgun provides (and the cloudways blog post on SMTP setup seems to corroborate
that in their screenshots). Unfortunately, the SMTP login credentials on Mailgun for this “sandbox” is something crazy like:
email@example.com and cloudways has a 60 character limit validation in their control panel to setup SMTP. (why???)
Because customer support was taking more than their SLA time to respond to my questions, I setup Sendgrid instead (you just have to enter the account login instead of the SMTP creds in cloudways control panel for this provider) in the meantime, and it’s working fine.
But now I’m having a hard time switching from Sendgrid to Mailgun because tech support says they have to do it manually and won’t give me an exact time, so I can’t be around to make sure everything transitions correctly and email forms still work throughout the switch.
Anyone has setup Mailgun with another account than the default sandbox on a server to send emails from multiple sites? If so, did it impact your delivery in any ways? How did you set that up?
Thanks for any pointers in the right direction!
I’ve tried to get those answers from tech support, but they’ve been very terse and generally unhelpful, answering vaguely or just straight up ignoring some of my questions, and it takes minimum 24 hours every times I try to get some clarification…