Live chat support not working

Live chat support not working
I can’t contact the support team via live chat.

Working over here - make sure you clear any browser cache. Also it would help to understand what’s the symptoms, are we saying the window doesn’t appear or nothing would happen if you try to chat?

I have had this problem for months, and Cloudways never does anything about it. It’s always greyed out. (HighSierra/Chrome or Safari)

Strange, I’ve never had any issues with HighSierra/Chrome, not any other MacOS version for what it matters. Since you said you have used two different browsers, I’m also excluding the fact that it might be some kind of browser plugin issue or cache. Do you have this problem anywhere specific - let’s say in the office? I’m trying to pin point any plausible reason why it wouldn’t work for you.