Today I received an email with the following subject and message:
Your servers will be DELETED (unpaid invoice)
As explained in our last email, your server(s) have now been STOPPED. If this situation is not resolved, they will be DELETED in the next 48h. After this, even if we recover the server(s), you will have lost the currently assigned IP(s).
I was having issues with Cloudways accepting my credit card likely because they were overseas so I’ve been adding funds to my account through paypal. The first of the month rolled around and I was not paying attention to emails.
I was logged into cloudways and didn’t see a notification.
Today I woke up and my server was shut down.
Within a couple of days of payment date Cloudways will shut down your server. 48 hours later they will delete your applications.
Not weeks later. Just a few days.
Imagine you are on vacation with limited access and you have a billing issue. You come home from vacation and your websites are completely gone. Deleted from the host. Imagine the business implications.
I was speaking with someone in a Cloudways Facebook group and they said this is exactly what happened to his client. On vacation and they came back only to find all the hard work they put in was gone and their site was deleted.
Many will chime in and say “have backups”.
Backups aren’t the issue. The issue is Cloudways will shut down your servers and then delete your data and applications within several days of non payment.
Do you think other webhosts operate this way? WPEngine, Hostgator, Media Temple, Godaddy… of course not.
Who in their right mind would trust a web host with this kind of policy with their business and livelihood?
I no longer do.