I’m afraid if you expect customers to use the feedback section regularly, you’re going to have to put a lot more work into it, @iftikhar.waheed. Just the spam issue alone - you CANNOT leave it to the automated method because it is failing spectacularly. (The last time I did a check right after your last post, 8 out of the 10 of the topics posted in the previous week or so were spam, with countless spam comments as well.) And even though I had been reporting hundreds of spam comments over the last 4 or 5 months, they all just sat there. And I know for a fact a number of others have been regularly reporting spam to no avail as well.
But that’s just the issue with spam. The bigger issue is that Cloudways almost never contributes anything to the threads. There’s absolutely no indication they are taking anything being said into account. If you want us to believe you are, you have to TELL us what you’re doing. And when you do announce that you’ll be moving a request forward, you have to keep up the flow of info about how it it’s progressing!
We all understand things sometimes taking longer than planned. But when you disappear for a year or more in the middle of telling us something is being developed, and then ignore dozens of pleas for an update, we have no choice but to assume you’ve dropped the project and don’t care about everyone you’ve misled.
And then there are the case where you DO launch the requested functionality and don’t bother to come back to announce it’s been completed.
I know first hand that monitoring such feedback communities is a lot of work. But if you’re not prepared to do the work, you’re disrespecting your customers by leaving the untended feedback area open.
This has been a major problem for the whole 4+ years I’ve been a customer.
Please - have someone assigned to 15 minutes of cleanup and updating a day. This area could be a huge resource for CW - but up til now, you’ve been actively discouraging anyone from using it (as evidenced by the question that started this whole thread).
I’m pleased to see you’ve been participating in this thread - even just these few comments are the most official participation from CW I’ve seen here in a very long time. And a lot more needs to be done on a steady basis.
[Sidenote: I would vote strongly in favour of merging suggestions that are obviously exact dupes of each other - and do it as soon as a new dupe is created so the discussion doesn’t get unnecessarily split up. It will provide much greater value to both users and CW to gauge interest from a single topic. You know full well most users don’t check first to see if the topic has already been suggested]