Our company sites are hosted on Cloudways and I usually credit funds to the account for every 2 months.
The funds I add is a fixed amount.
I’ve credited funds manually on 2nd of June and they’ve been added successfully and the same is being reflected on my Bank Account
But again on 11th June, I see a transaction with reference: PUR/02-JUN-19/Cloudways Limited\Sp
The same amount is again debited on my bank account. I never made any funds addition, I was on travel when this happened.
Not sure why Cloudways payment gateway automatically debits funds from my account. I’ve contacted the bank to find info about this and they say that issue is with Cloudways payment gateway as they’ve your card added on the account section
They’ve debited funds from their end. I’ve also reached to Cloudways about this and it’s more than a week now but no update from Cloudways
Not even getting replies to the email I send.
Such a thing happened to anyone here? Can anyone shower some insights on what might be the issue?
Bank people are saying they’ll consider this as a fraud transaction and block access to my account/card which might be a hassle for me to get everything back working again.