Cloudways Team Didn't Support On Chat Properly


#1

I changed my php version but some error occur, i start chat on live chat , their support person just says " I am working on your issue" and closed that chat, i tried again but same happen, he said i am working and closed the chat, this is the way you support @cloudways ?
Very bad experience,


#2

Hi @john2players

Sorry for the inconvenience occurred, but the chat was not disconnecting from our end. I just cross checked that.

Can you please contact the support again, or create a support ticket?

Thanks!


#3

@mustaasam.saleem your support agents closed chats just saying “we are working on your issue.”


#4

Why dont you just put it back to the php version you had?
The reason you have multiple php options is because its YOUR choice what to use. Its not the hosts responsibility.