Cloudways Platform Is BROKEN


My site stopped working, I went to login to check and the platform is inaccessible…

I had been taking investors through a presentation of the new site I built them, and about 5 mins into the presentation, the website went down randomly. Then I went to the Cloudways platform to try and check and come to find out it is inaccessible. And it is still inaccessible. I have tried from many different devices, internet connections, ip addresses, computers, browsers, and still nothing but 500 and 503 errors.

It has been almost an hour.


What the hell is going on? This is really ridiculous. I am not even able to connect to Support Chat. I try to submit a ticket, and it is a 503 error…


Can confirm, vm is still up but platform I have a 503 as well. I haven’t been able to get on all afternoon.


I’m new to Cloudways. I just signed up yesterday. The platform/control panel is something that shouldn’t go offline. What is happening and what are the plans to prevent it from happening in the future? Thank you. I love what you’re doing and really want you to survive!


I agree with garrettn. It seems it is back online now too.