I just moved to cloudways yesterday. I am very happy with the price I am paying and the speed I am getting.
I encountered an issue on all my sites. They typically follow this pattern.
Made some changes in Wordpress. This could be adding some plugins, removing some themes…
Suddenly, I will be logged out. Or if I am not actively on the site, I need to re-login again.
All the changes previously will be lost and it will be reverted back.
These happen multiple times. And it happens on all my sites. Anyone encounter this issue too?
Seems to me like a backup and sync issue. Any thoughts?
PS. This section here is a rant. You can stop reading.
I chatted with support and it is horrendous! The guy told me its malware. Without really understanding my issue, he made that diagnosis. So I played along. Did some scans in Sucuri and Wordfence and it is completely clean. All this leads up to the attempt to sell on some Sucuri add on feature which they have. Which I am sure he will earn a commission on it too. I declined. Told him to solve my issue first before selling me. Then he wanted access to my site. Which after this incident lost all trust in him. No way am I sharing my login with you. What if you decide to inject a malware and then try to sell me your stuff again!? No way…On the second day and already a bad experience with customer support. I hope this is just a bad apple and not true for all. Looking for a long term relationship.