I appreciate your honest feedback about our support team and your cooperation with them.
However, I would like to inform you that we take customer support very seriously and in the light of recent events we have taken steps to further improve our service.
Customers can also find solutions on our Knowledge Base and Blog. Similarly, you may also join our Facebook group where customers interact with each other. And you may also send me a DM and I will do my best to address your issue ASAP.
Thank you again for your cooperation and trusting Cloudways.