Yep… same over here. A “chat supporter” was not able to solve an issue, so he suggested to simply create a support ticket for me:
"Imre Wednesday at 09:46
LiveChat conversation transcript:
Ubaid (Wed, 3/6/2019, 01:45:47 pm)
Apologies for it. Since this particular request requires some additional time to analyze it completely, so I am creating a support ticket on your behalf and you will be further updated shortly on the ticket.
Ubaid (Wed, 3/6/2019, 01:45:58 pm)
I am marking the ticket priority to high so senior team may check it asasp"
This is the answer I received:
"Cloudways Tech Support Thursday at 02:08
Thanks for contacting cloudways as per chat issue has been resolved
Let us know if you need any other assistance.
Unless I misinterpreted, nothing has been fixed though… There was an issue with Varnish, corrupting my homepage. So I disabled Varnish in response of the supporter. After his reply, Varnish was still disabled so nothing was fixed at all. So I asked for clarification:
Imre Thursday at 11:28
Can you please inform me on why you concluded that this issue has been resolved?
Your colleague posted this chat session, as he could not resolve the issue…"
4 days later now and still no answer… Will probably be looking for an alternative, as I hate it when people who I’m dependent on, are not doing their job. If you don’t like your job, or miss enthousiasm about it, then go find something else… You’re not helping yourself, nor your customers.