What’s happening at CloudWays, a company that were so good until some time ago?
Now I have open tickets (with problems related) for more than 3 days, and nobody answers me. Answers only comes when I disturb the people at social media (Facebook), via inbox. And, even so, the tech guys answer my tickets with no solutions to my problems. They ask, for example, for a video describing my problem, I sent a video, and so I wait for more than 1 day for a response. When this response comes, it’s a blank response, a blank email.
Even disturbing the people at Facebook inbox is not helping anymore, because my ticket remains unsolved, unanswered and it seems that this does not matters to CloudWays. It seems that me, as a customer, don’t matter nothing to CloudWays.
I only have not migrated yet due to the size of my database, files and folders. But I’m beginning to think on that.