No live chat? HELP


#1

Our server is constantly crashing and were trying to scale up the server, but it says there is a limit that has to be removed, and contact chat or submit a ticket. But i cant do either??? Its just greyed out!

We need help asap!


#2

Seems you cant submit tickets or access chat via a team account?


#3

I hope you found a way around this. I’ve found that behind our in-house firewall/filter, the live chat widget is blocked. If you’re running something like this, you might want to check it on a different network. To access tickets, I need to log in to the platform, then navigate to https://tickets.cloudways.com/ If I attempt to visit before I log in, I can then log in but am then redirected back to a different page.


#4

Thanks for your input. I got through to the ticket system by just going straight to https://tickets.cloudways.com. They explained that it was a glitch in their system that made the ticket and chat icons greyed out and not functioning. It has now been fixed thankfully.


#5

My live chat still doesn’t work. Not wanting to submit this issue via ticketing, hopefully here’s a good place.


#6

I would submit a ticket if i was you, its a bug they need to fix.


#7

The live chat i always very responsive so this might be a temporary bug, even though I can’t seem to be having the same issues. I recommend sending out an email or open a ticket. They usually respond fast. Good luck!